Lizzy Frizzy Bakery – Custom Cookies and Cakes in Vancouver
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FAQ

Do you need some help?

All the questions you have about Lizzy Frizzy Bakery can be answered here.

Workshops

What does the class include?
The class fee covers all materials needed for the course. Additionally, depending on the location, complimentary snacks and beverages may also be provided during the session.
Do I need to have experience to take this class?
For the beginner's workshop, no prior experience is required. All individuals, regardless of experience level, are welcome to participate.
What’s the difference between beginner and intermediate classes?
Preferably if you take the intermediate class, you should have already taken the beginner one or know how to bake and make royal icing, since this is only a decorating class.
Can I bring my kid to class?
Classes are designed only for adults, starting from 15 years and up, if you are interested in a kids class please feel free to contact me.
How many cookies are we decorating?
3 different designs, from 4 to 6 cookies, depending on the location and price.
Do you teach outside Vancouver?
We can always arrange something.

Products

Do you have gluten-free/vegan options?
Not at the moment.
Do you make cupcakes?
Yes, I do.
What flavor are the cookies?
Usually, they are sugar cookies, unless you require gingerbread or birthday cake flavor.
Do you have wedding catering?
Not for the moment, but hopefully soon.
Do you make wet cakes?
All of our cakes are made freshly and moistened with our delicious syrup.
How long will the product last?
For cakes and cupcakes no more than 3 days, for cookies they’ll last up to 1 month (packaged), after that, they won’t go bad but they will not taste as fresh.

Ordering and shipping

What’s the minimum order for cupcakes or cookies?
The minimum order is 12 pieces with a limited selection of designs.
How do I schedule my order?
You’ll need to send a payment of at least 50% of the total payment. The rest can be covered on the pick-up date.
How much is shipping?
The shipping cost will vary depending on your location and will be added on top of the order total.
How much time in advance do I need to order?
Minimum 2-3 weeks in advance, depending on the season.
Do you ship outside of Vancouver?
I can only ship cookies for the extra cost of post office service.
What are your payment options?
If you are local: e-transfer, cash, tap, or check. If you are from outside Canada, please ask about our options from the Contact page.

Allergy information

Does a cake contain dairy?
Yes, our cakes contain milk, butter, and cream.
Do your products contain nuts?
While the majority of our products do not contain nuts (unless requested), please be aware that there might be a risk of cross-contamination.
Do all your products contain eggs?
Yes, they do.

Care and storage

Where should I transport my cake?
If you are in the car, preferably on the floor of the co-pilot seat, since it is more flat and safe.
Where should I keep the cake before cutting it?
Inside the fridge, if it’s too hot, don’t let the sun's rays hit your cake. If the weather is cold you can keep it at room temperature.
How do I cut my cake?
With a sharp bread knife, no cake spatulas PLEASE!
Where should I keep my cookies?
Store your cookies in a cool, dry area away from direct heat. (cookies don’t go in the fridge).